Terms of Service
Introduction
All customers (referred to as ‘you’ or ‘your’) of HostRunners (referred to as ‘we’ or ‘us’ or ‘our’) services, agree to comply with our Acceptable Use Policy to ensure every customer uses our services fairly and with due regard to the rights of other internet users and in conformity with network requirements and our environment. This Acceptable Use Policy is not exhaustive and we reserve the right to add, delete, or change this policy at any time without notice, effective upon posting to our website. This policy supersedes any other agreement with us, whether written, oral, by conduct, or otherwise.
Any complaints about a violation of this policy should be sent to us using our Contact Form on our Website.
Disclaimer
Our services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. We expressly disclaims any representation or warranty that our service will be error-free, secure or uninterrupted. No oral advice or written information given by us or our representatives will create a warranty; nor may you rely on any such information or advice. Neither us, our partners or our suppliers are liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Ownership of Web site
The legal owner of your web site and account with us will be the individual or organization on record as the owner. You will fully cooperate with us and abide by any security measures and procedures we put in place due to any dispute over ownership of a web site.
Our Services
Our services include, but are not limited to:
- Any act of preparing, setting up, connecting, maintaining, terminating or recreating any aspect of your account
- Service provision, by us to you, related to web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not
- Provision of space, internet connectivity and electrical power
- Any access or use related to the our web site and control panels
- Bespoke services provided at the request of you
- Any other service mentioned in this policy
Privacy
We take the privacy of online communications and web sites very seriously. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, we urge you to assume that all of online communications are insecure. We cannot take any responsibility for the security of information transmitted through our network and services.
Actions Taken by Us
Failing to meet or follow this policy could be grounds for account deactivation. We will be the sole arbiter as to what constitutes a violation of this policy. We reserve the right to remove any account without prior notice and to refuse service to anyone at any time.
When we become aware of an alleged violation, we will initiate an investigation. During the investigation, we may restrict account access in order to prevent further activity. Depending on the severity of the violation we may, at our sole discretion, restrict, suspend, or terminate a web hosting account and/or pursue other civil remedies. If such violation is a criminal offence, we will notify the appropriate law enforcement authorities. An unlisted activity may also be a violation of this policy if it is illegal, irresponsible, or constitutes disruptive use of the Internet. We do not issue credits for outages incurred through service disablement resulting from violations of this policy. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to maintain an open dialogue with us.
Indemnification
As a customer, you agree to protect, defend, hold harmless, and indemnify us, any third party entity related to us (including without limitation, third party vendors), and our executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as us, from and against any and all liabilities, losses, costs, judgements, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting from use of our services.
Modifications to Services
We may discontinue, upgrade, replace, modify, or change, without limitation, any software, application, program, data, hardware, equipment, or components used to provide customers with our services. Certain changes to our services may affect the operation of your personalized applications and content. You are solely responsible, and we are not liable, for any and all such personalized applications and content, except as expressly agreed in writing by us.
Waiver and Amendment
Any waiver, modification, or amendment of any provision of the policy or other agreement for our services, initiated by you, will be effective only if accepted in writing and signed by an authorized representative of HostRunners.
Child Pornography
The use of any of our services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law and will immediately, notify law enforcement agencies when we become aware of the presence of child pornography on or being transmitted through our services.
Illegal Use
Our servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is strictly prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing our services, you certify that you and/or the organization you represent in procuring services from us are not, nor have been designated, a suspected terrorist; is not owned or controlled by a ‘suspected terrorist’; and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates thereto.
We also do not permit any service that can be used to facilitate illegal use or activity, such as torrent, Warez or other file sharing services.
System and Network Abuse, Viruses and Destructive Activities
Violations of system or network security are prohibited and may result in criminal and civil liability.
Use of our services or equipment for creating or sending viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use our services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting
If your web site is found to be the cause of a problem that brings all, or part of our network down, you may be charged a fine between £100 – £500 and may be reported to Law Enforcement Officers if it is found or deemed to be of malicious intent.
Intellectual Property
You will not, without our express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on our web site, and customers will not use any of our trademarks, service marks, copyrighted materials, or other intellectual property without our express written consent. Customers will not, in any way, misrepresent their relationship with us or attempt to pass themselves off as HostRunners.
Governing Law and Sever-ability
This policy and any other agreement for HostRunners services, will be governed by and construed in accordance with the laws of the United Kingdom without reference to its conflicts of laws principles. Any litigation or arbitration between you and us will take place in the United Kingdom, and you will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of this policy or other agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this policy or the agreement will continue in full force and effect.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event, and under no theory of law or equity, will we (including without limitation, our executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, co-subsidiaries with the same parent company as us, affiliates, third-party providers, merchants, licensor’s, or the like) or anyone else involved in creating, producing or distributing our services, be liable for the loss of a domain name, or any business or personal loss, revenues decrease, expense increase, cost of substitute products and/or our services, and any other loss or damage whatsoever, or for any consequential, special, incidental, punitive or indirect damages of any kind arising out of any use of, or any inability to use, any of our services even if we have been advised of the possibility of such damages, our total cumulative liability, if any, to customer, or any third party, for any and all damages related to this polity or our services, including, without limitation, those from any negligence, and act or omission by us or our representatives, or under any other theory of law or equity, will be limited to, and will not exceed, the actual pound amount paid by the customer or the services which gave rise to such damages, losses and causes of actions during the 3 month period prior to the date the damage or loss occurred or the cause of action arose.
Independent Contractors
Nothing in this policy will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between us and you. Each individual relationship will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
Affiliate Program
In order to receive commission on referrals you participate in our Affiliate program. You participate when your account is activated as Affiliate and receives commission on referrals. Affiliate is solely an Independent Contractor when acting as an Affiliate. No partnership, joint venture or other legal entity is created between us and Affiliate.
Commissions will be paid by us to the money receiving account you specify from within in your account. We reserve the right to change the price of our products and commission percentages for products without notice. Commissions are based on a percentage of sale in effect at the time of sale.
Affiliate represents and warrants to us, that Affiliate has read and understands the policies that are set forth on our web site and agrees to the terms set forth therein.
We reserve the right to amend this agreement as needed from time to time, and Affiliate agrees that any and all such amendments will apply to Affiliate. The confirmation of Affiliate status, promoting or marketing us, our products or services, or Affiliate’s acceptance of income, shall constitute Affiliate’s acceptance of this agreement and any and all amendments. Affiliate agrees to review this agreement for any changes or additions, monthly or at the beginning of each affiliate payout cycle, whichever is sooner. The date of the last change or addition to this agreement is posted at the end of this document.
All affiliates must be 18 years of age or older. If you are under 18 years of age you are not permitted to be an affiliate.
Affiliate agrees to receive e-mail from us, including but not limited to, sales reports, training, promotional resources, newsletters and other correspondence.
Affiliate agrees to only present us, our products and services as set forth on our Website or our marketing materials. Affiliate will make no claims regarding potential income, earnings, products, or services beyond what is stated on our Website. Affiliate also agrees not to reproduce commission checks or distribute commission checks in any form or by any means.
Affiliate agrees not to disparage us, our products or services or other Affiliates in any manner. Affiliate understands that disparagement may result in the immediate suspension or termination of Affiliate account with a cancellation of any pending commissions.
We have zero tolerance toward any Affiliates associated with spam. The accounts of Affiliates associated with spam are immediately terminated as soon as the violation is verified, with a cancellation of any pending monies or commissions owed.
We will immediately terminate any Affiliate account which we believe, in our sole discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk e-mail. We will report spam, along with all the spammer’s identifying information, to the Federal Trade Commission and other agencies for civil and criminal prosecution.
For the purpose of this agreement SPAM is defined as e-mailing ANYONE, in bulk or by single mailing, about us, our products or services, who has not specifically requested the information directly from Affiliate. Mailings to names or lists that have been purchased, including but not limited to so called co-reg lists, regardless of the opt-in procedures, are not permitted. We consider ANY type of advertisement about us, our products or services, posted to a Newsgroup or Chat Room, in violation of their posting rules, to be spam.
Affiliate agrees to comply with all U.S. State and Federal spam laws, including but not limited to the Federal CAN -SPAM Act.
Because damages are often difficult to ascertain, if actual damages cannot be reasonably calculated then you as Affiliate agree to pay Company liquidated damages of $500 for each piece of spam or unsolicited e-mail transmitted from or otherwise connected with your account, or actual damages, whichever is higher, to the extent such actual damages can be reasonably calculated.
All Affiliate payments will be made in U.S. dollars. If a sale is canceled or refunded, any paid commission will be deducted from a subsequent payment. Affiliate commissions will not be paid based upon amounts that are attributable to credit card fraud, credits given to customers, bad debt right-off and returned goods. We reserve the right to deduct in subsequent months, any commission paid for a product or service that is subsequently returned or refunded, or for any reason where the previous monthly commission was overpaid or later subject to reduction.
Affiliate is solely responsible for ensuring that their Affiliate Link is set up properly to have sales tracked and recorded to qualify for commissions. We are not responsible for the failure to assign any sale or commissions to Affiliate if the same results from the improper formatting of any afliliate links.
We will only pay commissions on sales that are tracked through our tracking system and indicate Affiliate as the source of the visit to our Web site. Affiliate has no right to commissions if a buyer later returns to our site through another Affiliate link or source and makes a purchase.
You have no right to commissions based upon subsequent sales, or where “cookies” are used, overwritten or deleted even Where the customer first arrived at our website through your Affiliate link. Commissions will only be paid when the buyer makes a purchase on the same Visit using your Affiliate link or with your “cookie” indicating you as the affiliate.
We make no representations or warranties whatsoever, regarding potential income that may result from participation in our Affiliate Program and we
specifically disclaims any and all warranties in regards to Affiliate’s earning potential. Affiliate agrees to provide us with a valid contact information upon registration. We will make every reasonable effort to accuretely track and pay commissions for all sales that belong to or are credited to Affiliate. We are not responsible for technical problems, acts by third parties, or other events outside our reasonable control which may temporarily interfere with, disrupt or diminish tracking or service.
Company shall not be held liable for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or with respect to this Agreement or program, even where Company has been advised of the possibility of such damages. Our total liability arising from this agreement or program shall not exceed the total commissions paid or payable by us.
We are responsible for handling all customer inquiries, fulfilling product orders, customer billing and collection of money.
Our pricing of products and services is totally within our discretion and we reserves the right to change the pricing structure, terminate any special offers,
discontinue products or services, or change the terms under which products or services are offered at any time, without any advance notice to Affiliate.
Our only responsibility to you in this regard is to track customer orders that occurs through links from Affiliate and make reports of the commissions due as a result thereof. All such reports shall be un-audited.
To protect customer privacy, under our Privacy Policy, if deemed necessary we reserve the right to withhold identifying customer contact information from
Affiliate. We have no obligation to provide Affiliate with any specific information for any customer, regardless of whether said customer arrived at our Web site
through an Afiiliate link.
We reserve all rights in or to its trademarks and servicemarks and copyrights, although they may be used by Affiliate in accordance with this agreement. Affiliate may in no way display a our logo, image, or trademark which may be distasteful, defame, or misrepresent us in any way. Prohibited websites
Affiliate agrees not to misrepresent our products or services. Affiliate also agrees not to advertise our products or services on Web sites that promote sexually
explicit material, violence, Warez or pirated materials, or sites that promote discrimination based on race, sex, religion, national origin, or physical disability or sites that promote illegal activities.
We reserve the right to terminate your affiliate status for any reason in our sole and absolute discretion, including but not limited to the reasons set forth herein. We make no warranties expressed or implied for the Affiliate Program except as outlined in this Agreement. Afiiliate program is provided As Is.
We and Affiliate reserve the right to terminate this agreement at any time, without notice. If terminated, outstanding commissions shall be paid in the next payment cycle, as long as the terms of this agreement were not violated by the Affiliate. Payment of the formal commission payment to the Affiliate may be withheld for a reasonable time in order to ensure that the correct amount of monies due are paid.
Affiliate is solely and fully responsible for any and all costs and expenses Affiliate incurs in the marketing of us, our products and services, and Affiliate agrees to hold us harmless from same.
In the event that any provision of this Agreement is held to be invalid or unenforceable, said provision shall be reformed only to the extent necessary to make it enforceable, and the balance of the Agreement will remain in full force and effect. Our location is on the Web site and as an Affiliate you agree that this offering is made from our location and shall be governed by the laws of the State where we are located, in the United Kingdom.
This Agreement shall be governed by and construed in accordance with the laws of the State we are located in, without regard to its conflict of laws rules. Any legal action arising out of this Agreement shall be litigated and enforced under the laws of the State where we are located. In addition, you agree to submit to the jurisdiction of the courts of the State where we are located, and that any legal action pursued by you shall be within the exclusive jurisdiction of the courts of the city and state where we are located.
Our obligations and Affiliate remedies are solely and exclusively as described and limited in this agreement and if applicable, our Web site affiliate
information. Our liability, whether based on contract, tort, warranty, strict liability, or other legal claim, shall not exceed the price of the individual goods, products, services or commission owed, whose alleged defect or damage is the basis of the claim. In no event shall we be liable for any loss of profits, loss of use, or other indirect, incidental, or consequential damage to Affiliate. We reserve all rights not expressly granted here.
Assignment
Customers may not assign or delegate their rights or obligations under this policy or other agreement for our services, either in whole or in part, without the prior written consent of HostRunners.
Termination for Bankruptcy or Insolvency
If you become insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, we may immediately terminate provision of our services to you without prior notice or penalty. Such customer consent to the grant of relief from any automatic stay of proceedings against us in such event.
Free Domain Names
If your hosting plan came with a free domain name, then the domain names are fully registered to you the same way as it would be if the domain name was purchased by you. The domain name can not be transferred away from us for the first 6 months. Free domain names extensions may be restricted to .com, .net, .org, .biz, .info, .co.uk, .org.uk and .me.uk only.
.UK domain name registration
By accepting our terms of service you are also accepting the terms & conditions specified by Nominet which can be found at http://www.nominet.uk/go/terms .
Customer Billing Policy
The following constitutes our Billing Policy and applies to all HostRunners customers.
Payments
All charges are shown in, but are not limited to, GBP, USD or EUR. We accept various payment methods such as, but not limited to, Credit Card payments (VISA, MasterCard) and payments using Paypal.
All payments are due on the Account Statement Date, which is defined by your chosen billing cycle and is usually the anniversary of the date to account was activated.
If you provide us with your credit card information, you authorize us to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account or change your payment method.
You are responsible for directly updating, or notifying us, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are seven (7) days past due will be automatically suspended.
All past due and unpaid balances may be subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees, invoices will be passed to a debt collection agency once they are 30 days overdue.
Late Fee
If an account is not paid by its due date. A late fee of 5% can automatically be added to the invoice.
Domain Names (Terms)
You must have an active account with us to be able to use our domain name registration service, accounts without hosting or cancelled hosting will not be able to login to our portal system to renew or manage domain names.
Billing Cycles (Terms)
The Billing Cycle begins on the Service Activation Date. You may elect to change your Billing Cycle at any time. The new Billing Cycle will only take effect at the time of the next renewal. Additional items are non-refundable.
Account Renewals
In order to insure uninterrupted service to your website, all services will automatically renew at the end of their Billing Cycle. Renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Services are renewed for the same billing cycle as originally purchased. If you wish to cancel a service before it’s renewal, please refer to the Cancellations section below.
Money Back Guarantee
Our thirty (30) day money back guarantee is from your initial sign-up date on our Website Hosting services or Website Maintenance Services. All other products such as Dedicated Servers, Domain names, Web design Services, Custom Development Services are excluded and do not have a money back guarantee. Products purchased with a discount code are also excluded from the money back guarantee.
All refunds are pro-rata. If a free domain name was included with your hosting service, then our regular cost of the domain will be kept back from the refund to cover the costs.
HostRunners has always the sole right to determine if a money back guarantee request should be accepted or not. I decision to not accept a money back guarantee request can be, but is not limited to, if we have reasons to believe that you used our services in an unreasonable or abusive manner or if you used our services in violation of our Terms of Service.
Cancellations
All Services will automatically renew until a they are cancelled. In order to cancel a service, you must contact our Customer Support and our customer service representatives will assist you with the cancellation process. Cancellations must be submitted at least 7 days before invoice due date, cancellations after this period will still be required to pay the invoice that is due.
Refunds
Refunds are normally given if your product has a money back guarantee and you have given notice at least 48 hours prior to the end of the money back period. Renewals can not be refunded, you must cancel your account to void your invoice at least 7 days before your renewal date.
HostRunners has always the sole right to determine if a refund request should be accepted or not. I decision to not accept a money back guarantee request can be, but is not limited to, if we have reasons to believe that you used our services in an unreasonable manner or if you used our services in violation of our Terms of Service.
PayPal subscriptions
It is the clients responsibility to cancel any PayPal subscriptions if you no longer wish to make subscription payments to us. Over payments or duplicate payments will not be refunded however they will automatically add as credit to your account to use on all future invoices so the payment is not lost.
Statements
We do not post paper invoices or statements. Invoices are automatically emailed to your account email address, and can be viewed along with any statements using our online portal system.
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform can be charged a downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the set-up fee applicable to your new and former plans.
A reason for being charged a downgrade fee, can be, but is not limited to, if the customer are upgrading and/or downgrading services frequently.
Billing/Price Changes
Our policies and prices are subject to change with full notice. Any price changes become effective in the next billing cycle, we will notify you via email of this price change prior to the cost being edited.
Credit Card Disputes/Charge backs
We have a zero tolerance policy for charge backs. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at our discretion. A $35.00 charge back fee will be assessed for each credit card charge back received by us.
Acceptable Use Policy: For All Customers)
This policy applies to all TechRunner AB:s customers and is not product specific. When you sign up for any of our services, you agree to the following:
Your Responsibility
You are required to use our network responsibly and with respect for our other clients. We reserve the right to suspend and/or cancel your service if you use our network in such a way that adversely affects other customers.
While we may monitor services electronically to determine that systems are operating correctly, as a general practice, we do not monitor your communications or activities to determine if they are in compliance with the policy.
However, when we are notified of a violation of this policy, we will take action to stop or correct the violation, including, but not limited to, denying access to our services and equipment. In addition, we may take action against you or one of your clients depending on the type of violation.
If you resell and offer Internet services, you will cooperate with us in any corrective or preventive action deemed necessary. Failure to cooperate is a violation of this policy and we reserve the right to take action which may also affect your other customers or web sites.
Non-HostRunners Products
Any mention of non-HostRunners products by us, our employees or any third party entity related to us is for information purposes only and does not constitute an endorsement or recommendation. HostRunners disclaims any and all liabilities for any representation or warranty made by the vendors of such non-HostRunners products or services.
Third Party Licenses
We makes a reasonable effort to provide you with technologies, developments, and innovations (collectively ‘Technologies’), part of which may be licensed, or co-branded, from or by third party entities. However, HostRunners make NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, we specifically disclaims all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold us liable in any way for the revocation of any license, which has been licensed to HostRunners. The use of the Technologies obtained from or through us, or any other referred third party, whether directly or indirectly, is at the sole risk of you the customer.
Acceptable Use Policy: Regular Website Hosting
Our Regular Website Hosting Plans is in a shared hosting environment, meaning multiple customers shares servers and services. This is standard for all Website Hosting providers.
Fair Usage
Website Hosting plans that come with unlimited bandwidth may be asked to upgrade to a Dedicated Server Plan if your website is deemed to have too much traffic which causes slow speeds for other users. This will likely only effect websites causing performance issues to our servers.
Accepting Payments on your Website
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for debit, credit or other payment cards. Our Regular Website Hosting service does not comply with PCI DSS due to the nature of a shared hosting environment (due to many users and websites sharing resources).
You are not permitted to store and manage card details on Website Hosting. Any website found storing card details will be suspended.
Please note that we recommend using third-party payment processing gateways (for example Paypal, Stripe, Worldpay or Google Checkout) as payments are handled and stored by each third-party merchant respectively.
Reselling
You are not allowed to provide any sort of reselling services by reselling our services. Doing so violates our Terms of Service and will result in immediate suspension of your account and services without prior notice.
Server Resources
Any website that is deemed to be using a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay for additional resources (depending on which resource is required), reduce the resources used to an acceptable level or upgrade to a Dedicated Server. We will be the sole arbiter of what is considered to be a high server usage level. Any Hosting account deemed to be adversely affecting server performance or network integrity will be suspended without prior notice.
CGI Scripts
Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. We also do not permit CGI script sharing with web sites not hosted by us.
IRC
We do not allow IRC or IRC bots to be operated on Hosting accounts.
Background Running Jobs and Cron Jobs
We may allow ad-hoc programs to run in the background. These programs will be considered on an individual basis and acceptance is not guaranteed. However, most of our control panels allow scheduled tasks or cron jobs to be created.
Server Time zone
Servers time zones are set according to its geographical location.
Databases
We reserve the the right to suspend or remove any databases that cause issues and downtime on any of our servers. Large and busy databases that require a lot of user connections should be hosted on a Dedicated Server. Any database over 2GB in size would be considered as over-usage and not designed for shared hosting.
If your web site is not closing database connections and your web site causes sleeping connections eventually causing high usage to our database server, then your database will be suspended. A $45.00 administration fee may apply to unsuspend any database from our server, however this is only charged if your database caused service outage to other clients.
Disk Usage
Disk usage included with Website Hosting plans includes disk space for website files, databases and email. If your Hosting Plan includes Unlimited Disk space, you are allowed to make use of disk space in a reasonable manner. Any sort of over usage that does not comply with the nature of your website, or violates any part of our Terms of Service, will be considered as unreasonable and is not allowed. It is exclusively up to HostRunners to determine what is considered reasonable and unreasonable.
Virus’s Uploaded to Websites
If your website contains a virus or a virus has been uploaded by the website owner or if the website is hacked in anyway, our system will automatically attempt to clean the virus, if this does not happen our system will then attempt to delete the virus. If the virus can not be deleted and several viruses are uploaded, your domain name will be suspended from our hosting. You may be charged an administration fee of $25.00 to have the domain name re-enabled.
Backup of Data
We provide 100% backups of all Website Hosting websites, databases & email. We always recommend you regularly make your own backups and always make a backup before you upgrade or change your website, meaning you can then recover to a specific point in time from your own backups. Restores from our backups can be made either directly through your control panel or via a support request.
Acceptable Use Policy: Email Services
As part of Website Hosting, we offer all clients a mail server and related mail services. The mail server is shared with other Website customers.
Mail Limits
The maximum number of email that can be sent out in any given hour is 100 from a domain. Each email sent must have 50 or less recipients.
For Website Hosting customers, an email folder auto-clean system is set-up for all emails managed through IMAP or webmail (email stored on our servers).
- Inbox will clean any emails over 1 year old
- Deleted Items will clean any emails over 1 year old
- Sent Items will clean any emails over 1 year old
- Junk Mail will clean any emails over 30 days old.
The above default settings can be changed or disabled via webmail on the auto clean settings.
Spamming
Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers.
The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted by us, and selling or distributing software (on a web site residing on one of our servers) that facilitates spamming.
Violators may be fined and will face immediate suspension. We reserve the right to determine, at our sole and absolute discretion, what constitutes a violation of this provision.
Mass Mailing
Mass mailing / mailing lists is not allowed on our Website Hosting mail service.
Anyone who sends mass mail and is found to cause issues to our mail service or IP reputation will be given a fine (details below) and have the domain name suspended.
Those who are found to be sending masses of spam emails will be given a flat fine to cover administration time for HostRunners to physically remove the emails from our spool.
Any email spam /bulk user that causes IP black listings will be given a fine of $150.00.
Any user that causes complaints from other companies, for example spamcop, AOL, yahoo etc. will be given a fine of $75.00 to cover administration fee’s for us to advise the companies the reasons why the spam was sent.
The standard fine for sending spam emails are as follows:
- Under 5000 spam emails $50.00
- 5000-10,000 emails $100.00
- Anything above is $300.00
Acceptable Use Policy: Dedicated Servers
Bandwidth Over Usage
If your Dedicated Server Plan includes limited bandwidth (data transfer), each month your bandwidth will reset on your billing date, if you go over your bandwidth allowance, an invoice will be generated. Bandwidth invoices will be charged anytime within 3-10 days after the invoice was generated.
IP Addresses
You are only permitted to add IP addresses that have been approved by HostRunners. Adding an IP address to your server that we have not allocated can result in your server being shut-down and a immediate fine of $150 being applied to your account. Your server will not be re-enabled until you have provided reason why the unauthorized IP has been added to your server. If you have several servers, you must contact us before moving IPs between servers
Dedicated Server Operating System Reload
Dedicated server customers requiring a OS Reload on a dedicated server can request one by submitting a support ticket from within their account.
Complaints Procedure
If you ever need to raise a complaint with HostRunners, please login to the client area at http://client.hostrunners.com and submit a support ticket to our team who will escalate the complaint for you.
All complaints are responded to within up to 14 days.
Domain Names and Renewals
HostRunners provide domain name registration to our customers. Customers do not need to use any other services and are allowed to have an account with domain names only.
Domain name pricing can be found through our domain name registration page by making a domain name search at https://hostrunners.com/domains and choose a domain. Domain name renewals are typically the same price as the registration price, however if in the case of a domain name price increase or decrease, we will notify customers by either emails or client dashboard notifications at least 30 days before the pricing increase.
When your domain name is due to be renewed we will send you multiple reminders from 45 days before its expiry date. 30 Days before the domain expires we will invoice you for the domain renewal, once this is paid the domain name will instantly be renewed. Invoices that are not paid after 14 days will automatically be cancelled and the domain name will expire. You will need to contact our billing team within 25 days of the invoice due date by submitting a ticket at http://client.hostrunners.com if you wish to renew your domain name. Note, some domain name extension/TLDs may occur a $100 fee for expired domains, we would notify you of this before billing you.
If you decide to transfer to another domain registrar, you can do so anytime at no extra cost from us. However, You will need to transfer out your domain name at least 35-40 days before its expiry date to avoid us invoicing you for its renewal. Your new domain registrar may charge you additional costs to transfer in the domain to them depending on the domain name TLD.
BUSINESS TRANSFERS
HostRunners may choose to sell assets, and may share or transfer customer information in connection with the evaluation of an entry in tree into such actions. If we or our assets are acquired or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
In the event of such occurrence we shall notify the users affected so that proper notice if applicable can be reasonably given as required by law, rule or regulation. User is solely responsible for any notification required under United States, European Union General Data Protection Regulation, Canadian or Great Britain, law, rule, or regulation in effect at the time.
EFFECTIVE DATE
The effective date of this Terms of Service is January 1, 2024. This Terms of Service were written in English (US). To the extent any translated version of these Terms of Service conflicts with the English version, the English version controls.
